Application Management, Analyst
Alight Solutions Kochi, Kerala, India
Alight Solutions Kochi, Kerala, India
3 weeks ago
See who Alight Solutions has hired for this role
Alight Solutions Kochi, Kerala, India
3 weeks ago
- Report this job
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Duties (include but are not limited to)
- To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs
- Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms
- Act as Tier 2 project resource for implementation projects
- Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution
- Ensure compliance with all documented procedures
- Escalation of faults/bugs/changes to development or management teams
- Understanding of the importance of SLAs for the customer communities
- Act as the dedicated point of contact for Application Software troubleshooting
- Ensure ongoing system performance and stability
- Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
- Identify resolutions for issues in the first instance
- Escalate issues to development or third-party vendor, as required
- Manage user licenses etc.
- Be able to work flexible working hours, including shift working and weekends, as and when required
- Get involved in any other business activities as required
Competencies
- Be Accountable
- Solve Problems
- Take Ownership
- Be Client Centric
- Be Effective
Education / Experience / Skills
- An IT Graduate or any Graduate with a work experience of working on IT Support Team
- Strong interpersonal/team skills
- Excellent verbal and written English
- Excellent communication and client facing/customer service skills
- Proven ability to think logically
- An adaptable attitude, wanting to provide a good service
- Stress tolerance and Self-motivation
- Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.
- Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management
- Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.
- Relevant technical knowledge of finance systems
- Previous experience in a customer services role
- Ability to quickly learn new applications and technologies
- Analytical bend of mind to understand and resolve incidents
Language
- Required: English
What we offer
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading company
- Promising career growth path
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
Professional Services
Referrals increase your chances of interviewing at Alight Solutions by 2x
See who you know
Get notified about new Application Analyst jobs in Kochi, Kerala, India.
Sign in to create job alert
Similar jobs
-
Technology Analyst
Technology Analyst
Infosys
Bengaluru, Karnataka, India
-
IT SERVICE MANAGEMENT ANALYST
IT SERVICE MANAGEMENT ANALYST
Tata Consultancy Services
Delhi, India
-
IT SERVICE MANAGEMENT ANALYST
IT SERVICE MANAGEMENT ANALYST
Tata Consultancy Services
Kolkata, West Bengal, India
-
Analyst, Data Solutions & Measurement Operations
Cint
Gurugram, Haryana, India
-
IT Operations Analyst I
See AlsoAlight Solutions hiring Seasonal Benefit Counselor in United States | LinkedInWorkday Consultant (HCM+ Certified) Virtual at Alight Solutions LLC | The MuseKeyCorp Cuts Alight (NYSE:ALIT) Price Target to $10.00Nagha-hire ang Alight Solutions ng SAP ABAP HR, Lead Specialist (SAP ABAP Developer/Functional) sa Bagumbayan, Calabarzon, Philippines | LinkedInIT Operations Analyst I
Conduent
Bengaluru, Karnataka, India
-
Data Analyst
Data Analyst
Fusemachines
Pune, Maharashtra, India
-
IT SERVICE MANAGEMENT ANALYST
IT SERVICE MANAGEMENT ANALYST
Tata Consultancy Services
Noida, Uttar Pradesh, India
-
IT CTO Associate Analyst - Ujjain
IT CTO Associate Analyst - Ujjain
PepsiCo
Ujjain, Madhya Pradesh, India
-
IT Analyst
IT Analyst
New Era Technology
Bangalore Urban, Karnataka, India
-
HR Data Analyst - Worli Mumbai
HR Data Analyst - Worli Mumbai
Aditya Birla Group
Mumbai, Maharashtra, India
-
Information Technology Auditor
Information Technology Auditor
Societe Generale Global Solution Centre
Greater Bengaluru Area
-
IT Service Desk Analyst
IT Service Desk Analyst
Delhi, India
-
IT Business Analyst
IT Business Analyst
Intel Corporation
Bengaluru, Karnataka, India
-
SAP Analyst
SAP Analyst
Tech Mahindra
Bengaluru, Karnataka, India
-
Technical Analyst
Technical Analyst
Telstra
Bengaluru, Karnataka, India
-
IT Control Testing Analyst
IT Control Testing Analyst
Experian
Hyderabad, Telangana, India
-
IT RESEARCH ANALYST
IT RESEARCH ANALYST
Developer Studio
India
-
Information Technology Infrastructure Specialist
Information Technology Infrastructure Specialist
ABC - Aditya Birla Insurance Brokers
Mumbai, Maharashtra, India
-
Information Technology Analyst
Information Technology Analyst
Infosys
Bengaluru, Karnataka, India
-
Information Technology Analyst
Information Technology Analyst
Yuma Energy
Bengaluru, Karnataka, India
-
Data Analyst
Data Analyst
EXL
Gurugram, Haryana, India
-
IT Technology Services Associate
IT Technology Services Associate
SAP
Bengaluru East, Karnataka, India
-
IT CTO Associate Analyst - Ujjain
IT CTO Associate Analyst - Ujjain
PepsiCo
Patiala, Punjab, India
-
Release Management Analyst [T500-10108]
Release Management Analyst [T500-10108]
3M
Bengaluru, Karnataka, India
-
Senior IT Operations Analyst
Senior IT Operations Analyst
Conduent
Bengaluru, Karnataka, India
-
Data Analyst
Data Analyst
PayPal
Bengaluru, Karnataka, India
People also viewed
-
Data Analyst
Data Analyst
PayPal
Bengaluru, Karnataka, India
-
Business Data Analyst
Business Data Analyst
PwC
Hyderabad, Telangana, India
-
Business Data Analyst
Business Data Analyst
PwC
Hyderabad, Telangana, India
-
System Engineer
System Engineer
Wipro
Hyderabad, Telangana, India
-
IT Technology Services Associate- SAP BASIS Associate (1-3 years)
IT Technology Services Associate- SAP BASIS Associate (1-3 years)
SAP
Bengaluru East, Karnataka, India
-
IT System Analyst Officer
IT System Analyst Officer
Bangladesh Honda Private Limited
Moter, Odisha, India
-
IT Analyst III
IT Analyst III
Neovia Logistics
Greater Bengaluru Area
-
Data Analyst
Data Analyst
PayPal
Bengaluru, Karnataka, India
-
System Engineer
System Engineer
Wipro
Mumbai Metropolitan Region
- Information Technology Specialist CodeQuantic India 1 week ago
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub